On August 25th a Pittsburgh family of 3 were away enjoying a fun filled family vacation when they received a call from a neighbor that quickly turned their sunshine to clouds. The neighbor called with the horrible news that their garage door was mysteriously open and water was pouring out onto the driveway. At this point panic had sunk in as they had no idea what they were going find when they returned home. The family decided it would be best to call their insurance agent, report the claim and ask for advice to see if they were covered. The agent quickly assured them that they were going to be OK, reported the claim for them and had an insurance company preferred restoration contractor scheduled to mitigate the water damage. Following the phone call with their agent they packed their belongings and knew that it was time to head home to deal with the unfortunate accident. What transpired is a lesson that can benefit all policyholders. Sometimes it pays to have an independent professional look at your claim.
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