In December 2007, fire struck a home in Cleveland Heights, Ohio on the third floor. Severe damage throughout the home resulted from fire, water and smoke damage. Initially, the homeowners hired a contractor to help manage the claim. In short order, the homeowners sought out professional claims representation as they felt their claim was being steered in the wrong direction. Tutwiler's Public Adjuster was quick to respond to the homeowner’s needs. He reviewed the insurance policy, assessed the damages and agreed that more needed to be done. The claim was quickly put back on track and we were able to negotiate a fair and equitable settlement for the policyholder.