On Property Insurance Claim Tips Blog

Policyholder Question – Public Adjuster Fee

Policyholder Question – Public Adjuster Fee

This is a frequent question we get after a policyholder has tried to handle their own claim and learns the settlement amount will not return their property to its prior condition.

Q. Does a public adjuster get paid on the full amount of the claim or just the disputed amount?

A. If a prior payment was made before the PA was hired, the PA should not be paid a fee on that amount. Basically, a PA should only be paid on new money they were able to recover after they were hired.

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The Independent and Impartial Appraisal: Can the appraiser discuss their opinions and findings of the loss with their policyholder client before the appraisal panel begins their deliberation?

The Independent and Impartial Appraisal: Can the appraiser discuss their opinions and findings of the loss with their policyholder client before the appraisal panel begins their deliberation?

A policyholder wrote in and recently asked:

Q. I’m hoping you can help me with an answer to a quick question. I hired a public adjuster to do an insurance appraisal because the insurance company has been jerking me around. The public adjuster will not share the dollar amount of his appraisal with me. Is that standard practice? He is stating that there is a clause in my policy that requires the appraiser to be independent and impartial, which then prohibits him from sharing his appraisal value with me. I think he is incorrect and is simply waiting for the insurance company’s appraiser to submit his value before writing up his own. Can you please advise? Thank you.

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Policyholder Question – Will the bank holding my mortgage release my insurance settlement?

Policyholder Question – Will the bank holding my mortgage release my insurance settlement?

When a homeowner files an insurance claim, the last thing they expect is having to include their mortgage holder on the check. But this is usually the case and cause settlement delays and confusion depending on how the mortgage holder processes the settlement. The following is a related insurance claim question we answered submitted by a policyholder.

Q. I have a VA loan through TD Bank whose main office is in Lewiston, Maine. I live in Florida and retained a public adjuster to help me deal with my insurance claim. I suffered severe damage from Hurricane Michael on 10/10/18. Do you think I will have any problems with the bank releasing insurance proceeds directly to me seeing as it could be an inconvenience for the bank with me living so far away? Also, what records will the insurance company require if I do some of the work myself and have others help me?

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Policyholder Question: What should the Condo Board do?

Policyholder Question: What should the Condo Board do?

Q. I serve on a COA Board and we recently had a fire. Our property manager is telling us the contractor will handle everything, while some of us want to talk to a public adjuster. What is your perspective?

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Hurricane Michael Damage and the Building Moratorium

Hurricane Michael Damage and the Building Moratorium

As Hurricane Michael damage recovery moves into the new year, we continue get deluged with property insurance claim questions from frustrated policyholders. Right now, we seem to be at the stage where policyholders have received settlement offers they feel are too low to fix their damage or where property owners feel their insurance company is not being responsive. This is especially true with commercial claims and the business community in the Panhandle as evidence in this article Local Businesses Say Insurance is Taking Too Long on Claims. Now there’s a good way to kill off the small business community!

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Additional Living Expenses Explained for Hurricane Michael Storm Damage Policyholders

Additional Living Expenses Explained for Hurricane Michael Storm Damage Policyholders

If your Florida home was severely damaged by Hurricane Michael to the extent that it is uninhabitable to live in, most insurance policies provide a coverage called “Additional Living Expense” or “A.L.E.” if it is a covered loss. Under the Additional Living Expense coverage, you and your family may be entitled to rent another home of the same size, like kind and quality as well as be reimbursed for any extra expenses you incur such as food and temporary lodging.

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Policyholder Question – Being Underinsured can impact your Insurance Claim

Policyholder Question – Being Underinsured can impact your Insurance Claim

The following is an insurance claim question we answered for a policyholder through the United Policyholders Ask an Expert Forum.

Q. We are survivors of Hurricane Maria. Our property sustained severe damages from the wind and rain. The insurance company´s adjuster reports damages amounting to $36,000. But they are only offering $10,000 arguing that we failed to reassess the property in recent years. As a result, when they apply the per square foot construction cost mandated by the local insurance industry regulator, our property comes out as severely underinsured. We had purchased the property for $125,000 nearly 20 years ago and its value nowadays is below that amount owing to the economic recession.  (Of the $125,000 we paid, the appraisal back then estimated the structure value at $40,000 and the land at $100,000) We are filing a second appeal and are wondering if this is an industry practice.  Any suggestions?

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Policyholder Question – Can we be reimbursed for doing our own insurance claim repairs?

Policyholder Question – Can we be reimbursed for doing our own insurance claim repairs?

Q. Hurricane Irma caused damage to our home. No area contractors were able to do any interior repairs in a timely fashion. My wife and I have the skill sets to do drywall repairs, tiling, painting etc. Are we entitled to be reimbursed for our personal labor?

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Policyholder Question – Applying Overhead to Your Insurance Claim

Policyholder Question – Applying Overhead to Your Insurance Claim

The following is an insurance claim question we answered for a policyholder through the United Policyholders Ask an Expert Forum.

Q. Is it customary for restoration contractors to charge for 3 triple (cleaning, vacuuming, and/or anti-microbial) treatments in their remediation estimates ?

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Policyholder Question: Additional Living Expense (ALE) Conflicts and Cash Out Offers

Policyholder Question: Additional Living Expense (ALE) Conflicts and Cash Out Offers

One of the things I like about blogging, is that the tips and advice you provide policyholders about issues they are having with their insurance claims stays up indefinitely and can assist people having the same claim problems. I recently responded to reader question from a 2013 guest blog post on the Merlin Law Group Property Insurance Coverage Law Blog that I had the privilege of contributing to. The article titled: Insurance Companies Using Preferred Contractors to Settle Claims Not in Policyholders Best Interest discussed how insurance companies send out their preferred vendors who then try to control costs to the consternation of the policyholder.

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